Service Excellence of Front Office Operations in Ocean Paradise Hotel, Cox’s Bazar

Abstract

Front Office department in a hotel has been a key department. In the Hospitality Industry, front office department has been regarded as the mirror or nerve Centre of the establishment. Guest first contacts here to register his room which is called as check-in and also when he leaves the hotel he has to settle his account in front desk which is called as check out. The efficiency and professionalism of a front office executive represent a total hotel standard. So, in the hospitalityworld, front office operation gets the highest value and honor. I had been working at Ocean Paradise Hotel for 5 months and during this period of time, I have learned a lot of practical things which I mention in this dissertation. Here I discuss all the major issues of front office operation like reservation, registration, communication with another department, different reports and in addition, at last, I tried to give a SWOT analysis on Ocean ParadiseHotel