Network monitor center and tech support
Date
2025-12
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
BRAC University
Abstract
An summary of the professional experience obtained at Stardust Telecom Ltd. at
the Network Monitoring Center (NMC) and Technical Support Department is provided
in this internship report. Understanding Internet service provider (ISP) architecture
and operations, including MikroTik router configuration and management,
optical line terminals (OLTs), and fiber-to-the-home (FTTH) networks, was the
main goal of the internship. Experience with routing protocols like OSPF and BGP,
live network monitoring using programs like Cacti and The Dude, and customer
technical support was acquired. The study outlines the difficulties faced and the
methods used to solve them when troubleshooting in real time, communicating with
customers, and configuring networks.Overall, the program improved my technical
expertise and professional skills, bridging the gap between academic knowledge and
networking business realities.
Description
Cataloged from PDF version of internship report.
Includes bibliographical references (page 26).
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Computer Science.
Includes bibliographical references (page 26).
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Computer Science.
Keywords
Network monitoring, ISP infrastructure, MikroTik route, Network troubleshooting, Cacti, The dude, Technical support, OLT, FTTH, Optical line terminal, Fiber to the home