Front Office Operations and Guest Service of Renaissance Dhaka Gulshan Hotel

Abstract

This executive Summary explores the diverse activities of Renaissance Dhaka Gulshan Hotel, renowned for its luxurious rooms, flexible event venues, loyal customer base, cutting-edge marketing strategies, technical expertise, and unwavering dedication to guest happiness. This report offers a detailed account of the immersion internship experience at the Front Office Department of a prestigious 5-star luxury hotel in Dhaka. The story progresses by emphasizing the hotel's strategic placement, showcasing its excellent position within the lively downtown. Moreover, it highlights the crucial function of the Front Office Department in establishing and maintaining significant guest connections, underscoring the department's importance in providing personalized and excellent service. Also here focused on how Front Office operating their smooth operations by following Standard Operation Procedure and Local Standard Operation Procedure.