IMPACT OF KNOWLEDGE AND LEADERSHIP QUALITY ON USER SATISFACTION: INVESTIGATING THE SITUATION OF SELECTED ACADEMIC LIBRARIES OF BANGLADESH

Abstract

The assessment of knowledge and leadership quality is crucial in ensuring the effectiveness of university library services, as these factors directly influence user satisfaction and the library performance. There are no specific efforts to evaluate how leadership quality and knowledge affect user pleasure. This study examined how library professionals' knowledge and leadership quality influence user satisfaction and identified variations and gaps in leadership quality across user and university categories. A Structural Equation Modeling (SEM) was developed where knowledge competency, technical competency, negotiation skill, visionary, and responsiveness were used as independent variables and user satisfaction as the dependent variable. User and university types computed individual differences in leadership quality and adequacy, superiority, and realistic gaps in leadership quality by ANOVA. Several statistical methods supported sampling adequacy, reliability, validity, and fitness of the SEM model that attained specific objectives and hypotheses. The SEM approach was established as significant and indicated that leadership quality dimensions positively impact user satisfaction. The study found that technical competency (beta coefficient = 0.331, t-value= 2.21 and p-value < 0.027) and responsiveness (beta coefficient = 0.445, t-value = 3.954, p-value = < 0.000) dimensions have significant positive impacts on user satisfaction. ANOVA indicated that the users of private university libraries get significantly qualified leadership performance. The study recommended maintaining technical competency, emphasizing responsiveness approach, improving knowledge competency, increasing negotiation skill, enhancing visionary approach, reducing realistic gap in leadership quality. The authorities would be benefitted from this study in planning and executing library leadership performance to satisfy their users. More studies would be expected to make it a well accepted model that will prompt further research in academic libraries locally and globally.