An Empirical Study on Total Quality Management Practices in Some Selected Manufacturing Companies in Bangladesh

Abstract

This paper is about total quality management (TQM) practices in some selected manufacturing companies in Bangladesh. The empirical study reports the main findings based on the survey of 150 executives of 15 selected manufacturing companies thereby taking 10 executives from each company. These 10 executives include CEO, head of HR & administration, head of accounts & finance, head of marketing, production manager, quality control manager, finance manager, manager-R & D, production supervisor and HR executive. The main research issues of the study are: examining the relationship between TQM and organizational financial performance, relationship between employees’ involvement and TQM results, factors influencing successful implementation of TQM and measuring employees’ job satisfaction & commitment. The major findings of the study are: (i) there exists significant positive relationship between TQM practices and organizational financial performance, measured in terms of return on sales (ROS) and return on investment (ROI) (ii) the study reveals that majority of the respondents fall under medium involvement group signifying that employees’ involvement in TQM practices have been satisfactory, (iii) the study also indicates that CSFs as mentioned in table 5, have no relationship with TQM practices in the selected companies and (iv) the study points out that employees’ job satisfaction & commitment have been moderately related to TQM practices. The findings obtained from the study would be useful to the academicians interested to undertake further research in the vital aspects of HRM. The concerned management would also get the findings of the study helpful in improving TQM practices in the selected companies in Bangladesh.