Digitalization In Banking Sector With Alternative Delivery Channel

Abstract

Technomedia Limited (TML) is a new generation total banking solutions provider in Bangladesh. In order to serve the indigenous banking industry better, Technomedia Limited has a strategic alliance with world renowned companies like NCR Corporation, USA. Technomedia Limited (TML) is one of the pioneer distributor of NCR Corporation USA, with its System media Division, Financial Service Division, Payment System Solution etc.In 2010 Technomedia Limited is awarded as the 2nd largest distributor for NCR ATM in Middle East Africa (MEA) region.It should also be noted that Technomedia Limited has awarded NCR highest achiever award named “Circle of Distinction” in the year 2011 & 2012. We also have awarded highest achiever award by NCR named “AWARD OF DISTINCTION” for the year 2014.Our support solutions simplify our valued customer operations with a single point of contract and flexible SLA to differentiate customer experience from competitors. Our experienced Customer Care Agent log calls into our help desk system. Then allocate call to our Field Engineer within committed Service Level Agreement with our customers. We are also able to provide business critical support for 7 days x 24 hours if required.