General Banking Activities of Global Islami Bank

Abstract

This report is part of a credited internship course in the Islamic University of Technology's BBA in TM undergraduate program. Each student must complete a minimum of 12 weeks of internship at any reputable corporate workplace, and at the end of the term, a full report on a specified issue connected to the host firm must be produced in accordance with the department's criteria. It is a great pleasure to announce that the report's author had chosen Global Islami Bank Dhanmondi Branch for the course. Global Islami Bank is one of the popular fourth-generation banks of Bangladesh and at the beginning of 2021, they have converted into Islamic Sharia Banking. It is one of the leading sharia-compliant banks with 80 branches around different cities and 27 sub-branches which are strategically located in almost all the commercial areas throughout Bangladesh. The qualities of GiB offer a wide range of banking products and services based on Islamic shariah principles to corporate, SME and retail customers through a variety of delivery channels. The shortcomings of GIB are the absence of an administration giving mindset, absence of IT applications, somewhat manual based systems, lack of inspiration of labourers, and reliance on head office. The strengths of GIB are high demand for credit, high request for little endeavour financing, high demand for settlement office and high request of the venture by saving. The dangers of GIB are some business and remote banks, some principles and controls of Bangladesh Bank, the presence of comparable sorts of retail saving money items and so on. During my stay at GiB, I have found that the deficiency of GiB is bureaucratic multifaceted nature in its management. I have also done a survey of the customers in GIB to find out determinants where they are lacking in the perspective of the customer. I have found that in most cases the customers are not entirely happy with their services. I have also mentioned some recommendations for improvement of their services such as redesigning the office interior architecture, marketing promotional ideas and strategies to apply to the walk-in customers, incentive techniques etc. These points make this report a sound overview of my activities in the internship tenure and the positioning of the branch in the banking industry.