An Evaluation of the Services Quality of Janata Bank Limited, Nabinagar Branch

Abstract

This is mandatory process for every MBA program student & practical 3 months training season is here. I’m Md. Redwanul Islam, ID: 193-14-163 join with Janata Bank Limited, Dhamrai Branch. This practical program gives me some strong creative idea about all activities & situation of the bank. My research topic is very unique & this is: “An Evaluation of the Services Quality of Janata Bank Limited at Nabinagar Branch.” Janata Bank Limited offers the biggest range of financial services specially credit, savings, payment services etc. Many types loan, interest, commission, deposit is also here. My research sample is 60 only. Descriptive analysis, which help me to complete this awesome report. I import some data on Microsoft Excel and find correct output. Other side, Microsoft Word also help me lot. For customers satisfy, management use some technique & objective, like: To know about the customer reliability, responsiveness, assurance, empathy, tangibles, satisfaction about service quality of JBL at Nabinagar Branch & to know about the findings, recommendations, conclusions of JBL Branch. In this part, JBL’s marketing issues has been discussed & also consists of some recommendation that made by only me. If those recommended things apply, then people like more about this branch. It must create positive image, more loyal people or customers, who are best customers for any business. In this awesome report, I involves overall practical ideas, experiences, findings, recommendations and others many more. This practical journey was very awesome & I’m very sure that this practical internship program helps too much for my future journey.