An Evaluation of the Foreign Remittance Services of Sonali Bank Ltd, Victoria Road Branch, Tangail: A Customer Centric Study

Abstract

I have arranged my entry level position report dependent on the three months in length temporary position program that I have effectively finished in Sonali Bank Ltd. biggest bank in Bangladesh as a necessity of my MBA program in Daffodil International University. This report is center around " An Evaluation of the Foreign Remittance Services of Sonali Bank Ltd, Victoria Road Branch, Tangail: A Customer Centric Study " The main section shows various parts of report like presentation, target of the report, extent of the report, constraints. In Second chapter shows company overview. In this section different important data about Sonali Bank Ltd. is provided like Background of the organization, corporate information of the organization, corporate governance, mission, vision, Products and services, Porter’s five forces and SWOT analysis. The Third chapter is all about the project. Definition of Remittance, types and procedure of Sonali Bank Ltd. Victoria branch, Tangail. The four chapters show the analysis part that I have collected the data from Sonali Bank Ltd.at- Victoria Road Branch, Tangail employees. In chapter five I mentioned Findings and Recommendations, Conclusion, References. Most of the time the bank server was very busy that is why customers are feeling boring and did not get the money in time .Sometimes money has reached in the bank but the customers did not get the sms that is why customers will feel bore.