An ISP Based Survey on User's Satisfaction and Improvement Scopes in Bangladesh

Abstract

As a developing country, moving forward to the advanced technology is very important. This study examines the users’ satisfaction on their regular usage of internet service and finalize the development scopes for ISP services. There are 10.9 million ISP and PTSN (Public Switched Telephone Network) users in Bangladesh. There are 37 IIG and around 2000 registered ISP companies in Bangladesh. For a betterment of our country, it is very essential to make skillful people and communication between external countries and getting learning from all over the world through internet. Internet helps us with information, knowledge, learning, connectivity, communication, sharing, address, mapping, banking, bills, shopping, collaboration, work from home. So, finding out the key points for the improvement scopes of broadband internet service is very necessary.