Mobile financial services and impact of Covid-19 on its growth: in context of Bangladesh

Abstract

Mobile Financial Service is a method of providing services to the public through the use of mobile, allowing them to conduct financial transactions by financial organization. This thesis examines the Bangladesh’s present situation of mobile financial services, top mobile financial service providers, customer’s point of view in adopting MFS and Bangladesh's possibilities, problems and suggestions to overcome the problems. As well as this paper evaluates the changes of MFS usage in Bangladesh in COVID – 19 pandemic and identify the impact of the pandemic on the growth of it. This is a descriptive research in which quantitative data from primary sources was gathered. The primary data was collected via online survey, FGD and KII. The study has done econometric analyses using an online survey data. The findings of the study imply that mobile finance is growing in Bangladesh, but that service diversity is needed to achieve sustainable success and there are still some insufficiency which is hindering its required progress. These findings can be used by policymakers and practitioners in Bangladesh to improve mobile financial services.