Analysis of the Digital Banking Systems of Rupali Bank Limited

Abstract

This internship report titled "Analysis of the Digital Banking Systems of Rupali Bank Limited" provides an in-depth analysis of the Digital Banking System (DBS) at Rupali Bank Limited of Savar branch, One of Bangladesh's leading banks. The report begins with an introduction to the background of Rupali Bank and outlines the objectives, scope, and significance of the study. The company overview provides insights into the history, vision, mission, values, and organizational structure of Rupali Bank Limited. Moving forward, the report explores the broader context of digital banking in the financial industry, highlighting its definition, importance, and the evolving trends within this domain. A significant portion of the report is dedicated to an in-depth analysis of Rupali Bank's digital banking initiatives. This includes a detailed examination of online banking features, mobile banking applications, and internet banking platforms. The subsequent section focuses on the intern's role and responsibilities during the internship, shedding light on the tasks undertaken, challenges faced, and skills developed. Customer experience and feedback are crucial aspects covered in the report, evaluating how customers perceive and interact with Rupali Bank's digital banking services. Challenges encountered in the implementation of digital banking are identified, and potential solutions are proposed. The report concludes with a forward-looking perspective, discussing the future outlook of Rupali Bank's digital banking services and emerging trends in the broader industry