Total Quality Management (TQM) for Improving Quality Service in University Libraries: A Conceptual View

Abstract

Nowadays, libraries are passing challenging time in providing quality services for its users. Libraries are service organizations dedicated to their users and Quality management is the basis for library management in general. Libraries and librarians are required to demonstrate to top management of the university that they are getting a good return on their investments in the library. This paper highlights the importance of total quality management in university libraries, deals with TQM objectives, aims to focus on how they can provide better quality services to its users with limited resources in using TQM effective management tools and principles. As such, a conceptual view has been built for the utilization of TQM in university libraries.