Implementation of Web 2.0 Tools in Dhaka University Library Website: The Attitude of Users and Information Professionals

Abstract

Purpose The purpose of this research is to measure the present satisfaction level of the users regarding the service provided by Dhaka University Library (DUL) and assess the attitude of users and information professionals towards implementing Web 2.0 tools in DULwebsite. Methodology The methodology includes a quantitative approach. The study was carried out through survey method based on a pre-structured questionnaire. The respondents include students of Dhaka University and information professionals from DUL. A random sampling method has been used to collect the data from the respondents. Findings The result of the study shows that DUL website don’t have any web 2.0 tools and most of the respondents are disappointed with the present service status of DUL. This study also indicates that maximum users have agreed with the relative advantages and drawbacks in implementing web 2.0 tools in DUL. It also suggests that DUL should introduce and adopt Web 2.0 tools for providing better and up to date services to the users. Research Implications: This study will reflect the timeliness and necessity of implementing web 2.0 tools in DUL and other academic library website. Originality Since there is no specific works on the use of web 2.0 tools in the academic libraries of Bangladesh, this can be a pioneer in understanding the necessity and user attitude towards this concept.