Design and Development of an Online Shopping and Customer Relationship Management System

Abstract

The rapid development of Internet utilization has made it easy, and advanced online purchasing within the international market; as a result, the range of online customers is increasing extra than the variety of traditional clients. Customer participations are the basis of each commercial enterprise's success, due to the fact without the consumer, no enterprise can live to tell the tale or adapt with a trade that has been added by way of new technology. E-Commerce allows clients to shop for products or services from a seller via Internet with the use of e-commerce platform. Customers are the principle driving force; hence, the sellers want to manage their customers. Evidently, Customer Relationship Management (CRM) is a revolving manner in the course of which agencies have interaction with their customers and their buying activities. This project “Design and Development of an Online Shopping and Customer Relationship Management System” offers detailed facts about various merchandise in different classes and deals with the customer by way of making an agreement. This device turned into designed through the use of Hypertext Markup Language (HTML), Cascading Style Sheet (CSS), JQuery, and JavaScript; and its miles developed by using PHP, MySQL. This application system gives the benefits which include saving the time, facilitating to purchase a product via online. Comparing the product on the basis of the rate as well as making sure the security bridge for the client. The authority or administrator can update their products via dashboard and hold a relationship with customers by sending data approximately new merchandise and different kinds of gives through electronic mail at any time.