DIU Trouble Ticketing System

Abstract

This Application is on the “DIU Trouble Ticketing System” is a technically regulated procedure. There are three types of user in my application and each of the users can view a dashboard after login the system or application in this Dashboard there are fivesection are available Assigned which represent how many tickets are assigned, Not assigned represents how many tickets are not assigned, Open means this tickets are assigned but still now it will not complete but task is running. Completed means how many tickets are completed already. And finally, the total number of tickets means total tickets are generated. An admin can login to this system using mobile application and admin can also log in from the web panel. Admin can create user and staff where the user creates tickets including proper documents and sends to the admin. When a user creates a tickets admin can receive a notification and admin can be assigned tickets to the staff based on the skills and experienced. When staff completes their task, staff press a button mark as complete after pressing this button both admin and a user who create this ticket gets a notification to complete their tasks. The design of this application uses UML and application are built using android studio and PHP (Laravel Framework)