Automation of repetitive manual process work using robotic process automation at a mobile network operator

Abstract

At present, all the enterprise businesses both from global and local perspective, especially telecommunication industry are facing challenge to keep pace with evolving technology. Thus, business organizations in today’s world aim for better optimization of financial costs and knowledge resources. To improves efficiency and productivity Robotic Process Automation (RPA) is the crucial answer to unlock such openings of possibilities. About cost, an RPA software license may cost between 1/3 and 1/5 of the price of a full-time employee, even with many inherent advantages. Therefore, enterprises and businesses throughout different industries have already started adopting RPA for their optimization and scalability. For example, in Banking, Insurance, Software company, Retail, Manufacturing, Healthcare and even a few Telecom industries. With four major telecom operators in Bangladesh, something like Robotic Automation Process (RPA) has hardly been discovered to optimize man-hour costs. In this case study, one repetitive manual task has been selected from a sample size operational work to automate with UiPath. The outcome of this observation reflected that telecommunication industry may gain higher productivity and efficiency by using Robotic Process Automation (RPA) in regular day-to-to repetitive manual tasks. The findings can be extended to similar other telecommunication industries ie. mobile operators in a larger scale