Functions and Service Features of the Front Office Department at Sea Pearl Beach Resort & Spa, Cox’s Bazar

Abstract

Hospitality is one of the oldest industries in human history. Hospitality is the connection between a guest and a host in which the host receives the guest with kindness, including the reception and amusement of guests, visitors, or strangers. The hospitality industry encompasses all businesses that offer a comprehensive range of services, including food, lodging, transportation, entertainment, and medical care. The front desk is where a guest's initial impression of the hotel is formed. Therefore, it is quite crucial to make a good first impression. The front desk is responsible for receiving, registering, and assigning rooms to guests, as well as serving as a source of information throughout their stay. The front desk is the hotel's nerve center. Guest service agent ensure a comfortable and satisfactory stay for hotel guests. In addition, they handle guest complaints, assist with check-in and check-out, and provide a variety of hotel-related information, including Spa, Transportation, Fitness Center, and Restaurant. Finally, they make the hotel feel like a home away from home for guests.