Job Satisfaction and Security Intention Factors: A Study on Public and Private Commercial Banks

Abstract

Job satisfaction, a psychological feeling of pleasure and happiness, is gained from doing one’s job covering actions for the fulfillment of the need, desire, demand and expectation. Job security intention, a psychological factor of depression, sadness, and instability is raised for lack of freedom and protection creating a tendency to leave the organization for seeking better opportunity. The present study is an empirical investigation to analyze the factors affecting job satisfaction and job security intention among different categories of public and private commercial bank officers in Bangladesh. Banking sector is a powerful medium of socio-economic circumstances of the country, which plays a vital role in overall economic sectors related to the development of the country. Depending on the basic philosophical approach of the descriptive research, both quantitative and qualitative data have been collected through close ended structured questionnaire from the research field to meet the objectives of the study. So, the study is descriptive in nature and has followed the mixed approach of research. Collected data (qualitative and quantitative) from the respondents have been analyzed using the Statistical Package for Social Science (SPSS) software so as to obtain a more comprehensive analysis of the study. Simple percentage method has been used in the study to analysis the demographic factors and other factors related to job satisfaction and security intentions. Chi-square test has been used to test the significance of association between overall Job satisfaction and the factors affecting job satisfaction, and at the same time security intention and factors affecting security intention. ANOVA or Analysis of Variance has been used to compare the mean difference of different factors related to job satisfaction and security intentions. Multiple Regression analysis has been adopted to measure the impact. Frequency Distribution Techniques along with Mean and standard deviation has been observed, classified and ordered. The present study has considered job satisfaction as the dependent variable which depends upon various factors and indicators for its increase or decrease. Overall job satisfaction has been identified as the dependent variable in the study. The study has looked at the moderating impact of security intention on job satisfaction. It is observed that job security has a significant relationship with job satisfaction. The type of bank has a significant impact on the variables of job satisfaction and security intention. The analysis explicitly shows the attitudinal relationship with public and private commercial bank officers. This study has found that the overall job satisfaction level of public and private commercial bank officers in Bangladesh is positive which shows an average overall job satisfaction. Bank type is found to be most relevant with the bank officers’ job satisfaction in comparison to all variables. Private bank officers are comparatively more satisfied than those from public sector as they enjoy better salary package, better work environment and better office management. Public bank officers, on the other hand, have inadequate benefits and facilities, resulting in comparatively lower level of job satisfaction. It has also been identified from this study that security intention is the major important factor in affecting job satisfaction of the bank officers.