Browsing by Author "Rahman, Muhammad Atiqur"

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Retailers satisfaction level on Airtel Bangladesh Limited
(BRAC University, 9/7/2014) Rahman, Muhammad Atiqur; Mursalin, Jabir Al
Airtel is the sixth telecom operators in Bangladesh. This company is the subsidiary of Telecommunications Company Airtel India in Bangladesh .Airtel Bangladesh Limited is one of the fastest growing mobile services providers in Bangladesh and is a concern of Bharti Airtel Limited, a leading global telecommunications services provider. The company offers a wide array of innovative mobile services, including voice, value added services, data and m-commerce products and is focused on expanding its state-of-the-art mobile network both for coverage and capacity. Since, all of the operators are offering almost same categories of products it has become a big challenge to retain the existing subscribers and acquisition of new customers. At this moment Airtel is trying to reach the Retailers with various promotional activities and is attempting to make their brand presence felt. Through their significant advances in Bangladesh, Airtel is moving ahead on the track to achieve their goals. As a student BBA program, I got the opportunity to complete my internship program in such a multinational telecom company. The internship program is the partial requirement of my BBA program and the duration of the internship session was 3 months. I worked in the central sales department at Dhaka -1 Zone of Airtel Bangladesh. The report has been prepared in align with my job responsibilities and experiences at Airtel. I have conducted a research survey among Airtel retailers who sells both SIM and recharge. After that I have designed the research in a descriptive way and collected data are analyzed quantitatively. The research findings show that there are several factors that make the retailers dissatisfied regarding Airtel. Insufficient SIM delivery, Poor network quality, delay on SIM replacement, poor commission structure and bad internet service etc. are the areas for customer dissatisfaction. On the other hand, the retailers are satisfied for the low call rate of prepaid connection, higher commission payment, availability of the prepaid Ezee load, tariffs of the prepaid packages, lives enriching value added service, and for customer supports after sales. However, the overall analysis describes that the most of the Airtel prepaid subscribers are moderate subscribers. At the end of the project, some recommendations are given to help the Airtel management so that they can deploy appropriate decisions to reduce the retailer’s dissatisfaction.
Role of information & communication technology (ICT) in rural poverty alleviation
(BRAC University, 2008-12) Rahman, Muhammad Atiqur; Hakim, M. A.
For lack of access to information, poor people are facing problems in different ways. If the poor people do not know where employment opportunities are available they cannot get employment. A poor farmer needs to know about input and output markets to buy inputs and sell outputs. If a farmer does not know where he will get the appropriate price for his products, he will not get the right price. If he does not know which seeds will be better for his land he will not get the desired yield. If the poor people do not have the information about health related issues and different diseases they will suffer from ill health. This study explores how the poor people are getting information from the different media through Pallitathya Kendras (PKs), and how they are helping them in their efforts to alleviate poverty. Pallitathya Kendras are becoming a model for other entrepreneurs and NGOs because of their reliability for the provision of services in rural areas through advanced ICT tools and channels. This study finds that when people visit and access information through Pallitathya Kendras they get benefit from them which is reflected in the improvement in their economic status. People do not get economic benefits directly from the Pallitathya Kendras but after using information from Pallitathya Kendras they can improve their livelihoods. If Pallitathya Kendras could have added some more services like: easily searchable local language and mobile infomediary with a bunch of other ancillary services they would have been more helpful for rural poverty alleviation.
Sustainable Procurement and Supply Chain Management of Ha-Meem Group
(BRAC University, 2022-08) Rahman, Muhammad Atiqur; Singha, Mr. Rajmoni
Bangladesh is the world's second-largest exporter of ready-made clothing (RMG) and Ha The Ha-Meem group is proud to be the nation's top maker of RMGs. As on 2021, the “yearly turnover” of the industry was USD 550 with 26 operating factories. It operates its business from Corporate Office, 387 TML Building, South Tejgaon I/A, Dhaka-1208. Each month, the Ha-Meem Group manufactures 7 million pieces of woven clothes for men and women, ranging in age from infancy to adulthood. There are 26 garment industries there, as well as a unique denim mill, sweater factory, embroidery and printing business, carton factory, poly bag industry, label factory, jute mill, chemical formulation factory, tea gardens, a transport company, a news channel, and a national daily newspaper, Currently, Ha-Meem Group employs around 55,000 people. The company's international offices in Hong Kong and China offer the quickest assistance with the purchase of tissues and accessories. Every port in Bangladesh has a C&F office, giving it the advantage of quick clearing and help for forwarding. The report comprises a brief overview of the SUSTAINABLE PROCUREMENT AND SUPPLY CHAIN MANAGEMENT of Ha-meem Group, along with the organogram, brief details, functions, and working procedure of the procurement department. The report also includes an analysis and evaluation of the procurement department and possible suggestions to improve the present status of the organization.