Browsing by Author "Hoque, Arshadul"

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    Inventory management impact on total quality management of SMC Enterprise Limited FMCG goods
    (BRAC University, 6/25/2024) Hoque, Arshadul; Islam, Md. Shamimul; Hoque, Mohammad Abdul
    This report, which is produced in the form of a report, summarizes the intern's work experience in SMC EL's overall Supply Chain Management activities. The main objectives of the program are to get practical experience in the area of supply chain management and to apply academic knowledge to the actual world of business. The other objective is to comprehend SMC EL's marketing plan for providing clients with customer service. The study is given in a descriptive manner, and the information was acquired from the personnel as well as from a number of books and business reports. There were a number of limitations when creating the study, with time being the primary one. This internship report goes into depth on the SMC's founding, history, array of products and services, mode of operation, etc. The mission and vision are also introduced briefly. Based on customer surveys utilizing the "Consumer Satisfaction of SMC PLUS" questionnaire and observations of their services, several strong aspects and some weak points have been discovered. SMC EL distinguishes itself from the competition by providing a wide choice of enticing offers and products that are beneficial for clients. This company is very technologically advanced, swiftly embraces new technology, and fosters a culture that is highly motivating for all of its employees. Additionally, SMC EL must focus on employee and customer satisfaction in order to stay up with the changing economic situation.