Browsing by Author "Hasan, Md. Mehdi"

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A comparative analysis of service quality of Airtel with other private telecommunication companies
(BRAC University, 2014) Hasan, Md. Mehdi; Razzak, Mohammad Rezaur
The research intends to a comparative analysis of perceived service quality of Airtel, the GSM mobile telephony service provider in Bangladesh with other service providers in Bangladesh with other private telecommunication service providers in Bangladesh. It is a descriptive study in nature which identifies the difference among the study variables such reliability, responsiveness, assurance, empathy, and tangibles. The sample for this study was the subscribers of Grameenphone, Banglalink, Robi, Citycell and Airtel. The researcher distributed 250 questionnaires among the respondents. Sufficient literature review and discussion suggest that the service influence the perception that consumers have regarding a company’s service. The the data for the study identifies the difference between the above mentioned study variables. The recommendation of the study thus has been done to develop the overall service quality by considering the discussed dimensions to provide a long and sustainable positive customer experience.
Political economy of poverty in the haor region of Bangladesh
(University of Dhaka, 2019-04-25) Hasan, Md. Mehdi
This research critically analyses the relationship between political economy and the incidence of poverty in the haor region of Bangladesh. Attempts are made to analyze the forces responsible within the framework of wider agrarian socioeconomic structure and political context using structural functionalist framework. The findings revel from the analysis of 1500 extreme poor households, case studies, key informant interviews and observation that, poverty in the haor region is caused by uneven social structure, low resource endowment (agricultural, forest and wetland land), low productivity, climate change induced threats- early flash floods, illiteracy, unemployment, exclusion from common pull resources, natural calamities- flood and flash floods, political issues of impoverishment, unfavorable state polices- wetland and khas land policies, poor governance affecting access to natural resources as well as lack of efficient and effective delivery of basic services to the poor and vulnerable population. The study concludes, a complex and dominant power relation is present both at the vertical and horizontal relations which create an identity, a new class equipped with musclemen and backed by state power causing absolute exclusion of poor mass from common pull resources and local economic activities and thereby, contributing sustaining abject poverty in the haor basin. Weak presence of the state, coupled with bad governance facilitated a structural domination resulted in economic deprivation of masses. As a result, far from concept of common pull resources providing widespread opportunities for the poor in the short to medium term, the level of haor poverty is increasing in absolute terms, both in relations to incidence and depth. In this situation, for any socio-economic changes, a shifting in the existing economic and power relationship is inevitable.