Browsing by Author "Alfarraj, Osama"

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End Users' Resistance Behaviour Paradigm in Pre-Deployment Stage of ERP Systems
(Scopus, 2021) Alzahrani, Ahmed; Mahmud, Imran; Thurasamy, Ramayah; Alfarraj, Osama; Alwadain, Ayed
Purpose This study proposes a research model to identify the relevant constructs of employee resistance and symbolic adoption in pre-implementation stage of enterprise resource planning systems in manufacturing industries, drawing suitable support from the existing body of literature. The proposed model is a combination of the status quo bias theory and absorptive capacity theory to measure employee resistance that negatively lead to symbolic adoption of a user. Design/methodology/approach This research used a self-administered questionnaire to survey 221 participants from five organizations in the manufacturing industry, all working towards deploying enterprise resource planning (ERP) systems. Findings The results show that factors contributing to status quo bias and absorptive capacity impact end-user grumbling. Furthermore, end-user grumbling affects symbolic adoption substantially. Practical implications This study provides researchers, practitioners and ERP vendors a broader overview of employees' resistance and motivation for using newly deployed systems. Originality/value In the past two decades, both practitioners and academicians are investigating the technical and non-technical features that assist end-users to adopt the system. Information system theories center on the post-deployment stage, with rare attempts to identify users' resistance and mental willingness to accept technology in the pre-adoption phase, which is very crucial for the success of ERP.
Extending the theory of planned behavior (TPB) to explain online game playing among Malaysian undergraduate students
(Elsevier, 2016-07-30) Alzahrani, Ahmed Ibrahim; Mahmud, Imran; Ramayah, T.; Alfarraj, Osama; Alalwan, Nasser
As the world moves into the web 2.0 era, everyone can connect virtually, and online game playing has become a trend. Online games are played over computer networks, usually over the Internet. Online games entail a number of advantages, such as the ability to connect to multiplayer games, although single-player online games are also rather popular. This exploratory study focused on modeling the determinants of actual use of online game playing. Many researchers have shown perceived enjoyment and flow experience as important drivers of actual use of online game playing. The theory of planned behavior has been used in this study. Data were collected from 1584 Universiti Sains Malaysia students with different backgrounds using a structured questionnaire. The findings show that perceived enjoyment has the strongest influence on actual use. Other variables found to influence actual usage include the level of perceived behavioral control, subjective norms, attitude, perceived enjoyment, and flow experience. Implications of this research for future researchers will also be discussed. We hope this research will increase researchers’ interest in further development in this sector and that the model will assist the games industry to identify factors that increase actual use by players. Full Text Link: https://doi.org/10.1016/j.tele.2016.07.001
Modelling digital library success using the DeLone and McLean information system success model
(Sage, 2017-08-22) Alzahrani, Ahmed Ibrahim; Mahmud, Imran; Ramayah, T.; Alfarraj, Osama; Alalwan, Nasser
This is an exploratory study to model the determinants of actual use of a digital library system. To do so, a research model was developed using Delone and McLean’s information system success model and explained as an empirical study. Data were collected from 978 respondents using a structured questionnaire from four different universities of Malaysia. The findings showed that the quality factors of digital library systems have a strong influence on satisfaction, behavioral intention, and variance in actual use. Information quality is the strongest predictor to measure user satisfaction, and satisfaction has a strong effect on students’ behavioral intention to use the system. In addition, user satisfaction and behavioral intention to use the system also have a strong positive relationship with the actual use of a digital library system. In brief, behavioral intentions are greatly influenced by system quality, information quality and service quality. Full Text Link: https://doi.org/10.1177/0961000617726123
Modelling Digital Library Success Using the DeLone and McLean Information System Success Model
(Journal of Librarianship and Information Science, SAGE journals, 2017-08-22) Alzahrani, Ahmed Ibrahim; Mahmud, Imran; Ramayah, T.; Alfarraj, Osama; Alalwan, Nasser
This is an exploratory study to model the determinants of actual use of a digital library system. To do so, a research model was developed using Delone and McLean’s information system success model and explained as an empirical study. Data were collected from 978 respondents using a structured questionnaire from four different universities of Malaysia. The findings showed that the quality factors of digital library systems have a strong influence on satisfaction, behavioral intention, and variance in actual use. Information quality is the strongest predictor to measure user satisfaction, and satisfaction has a strong effect on students’ behavioral intention to use the system. In addition, user satisfaction and behavioral intention to use the system also have a strong positive relationship with the actual use of a digital library system. In brief, behavioral intentions are greatly influenced by system quality, information quality and service quality.