Browsing by Author "Akter, Mukta"

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    Analyzing the Impact of Non-Performing Loan on Profitability: A Study On Janata Bank PLC
    (Cumilla University, 26-May-2025) Akter, Mukta
    Janata Bank PLC is one of the largest state owned commercial bank in Bangladesh. Janata Bank PLC operates over 900 branches across all 64 districts of Bangladesh, making it one of the most accessible banks in the country. This widespread network ensures that customers in both urban and rural areas can access banking services easily. The bank also has a presence in the United Arab Emirates, catering to the Bangladeshi diaspora. This extensive reach is amajor advantage for customers needing consistent service across different regions, though the sheer size of the network can sometimes mean variability in branch facilities and service levels. Within Dhaka, Janata Bank has over 100 branches, including key locations like Farmgate, Uttara Model Town, Topkhana Road, and Motijheel. This dense coverage in the capital city ensures that individuals and businesses have multiple options for convenient banking. The advantage here is proximity and choice, though some central branches may
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    Customer Satisfaction on Service Quality of Southeast Bank PLC (Dhanmondi Branch)
    (Daffodil International University, 2024-09-11) Akter, Mukta
    The purpose of this report is to fulfill the requirements for the Bachelor of Business Administration (BBA) Internship Program. It provides an overview of “Customer Satisfaction on Southeast Bank PLC. (Dhanmondi Branch)” This study investigates the customer service quality of Southeast Bank PLC, focusing on its Dhanmondi Branch, in Bangladesh. The study uses a mixed-methods approach to evaluate customer experiences and perceptions of service quality by combining qualitative analysis with quantitative surveys. A structured questionnaire is administered to customers visiting the branch, covering various aspects of service quality, including staff helpfulness, online services, service charges, and overall satisfaction. The study also reviews secondary data, including existing literature and bank- related documents, to provide context and background information. Ethical considerations are paramount, with informed consent obtained from survey participants to ensure privacy and anonymity. Findings from the study reveal crucial insights into the quality of customer service at the Dhanmondi Branch, shedding light on areas of strength and areas that may require improvement. The study's scope is limited to this specific branch, and while the findings may not be generalized to other branches or institutions, they offer valuable recommendations to enhance service delivery and customer satisfaction at the Dhanmondi Branch. This study highlights the significance of and adds to the larger understanding of service quality in the banking industry. It serves as a practical guide for Southeast Bank PLC and similar institutions aiming to prioritize customer service excellence.